FAQ

To ensure optimal freshness of our refrigerated probioticsandour unrefined flax-containing oils, such as Flax Oil and Udo’s Oil 3•6•9 Blend products, Flora recommends storing them in the refrigerator upon arrival. The effect of variable and hot summer temperatures on our probiotics and perishable oils has been studied and over a standard shipping duration under these
conditions, they have not been negatively impacted. Although these products distributed from our warehouses do not ship in refrigerated trucks, we do optimize the transport environment by shipping these items with ice packs if needed, depending on the weather and length of shipment, to ensure product quality. As a result of these extra precautions, the potential rise in temperature and subsequent loss in potency or freshness is controlled and
diminished.

Yes to both.

Since we use FedEx delivery, we are unable to ship to P.O. boxes as their service does not allow for P.O. box delivery. A physical address is necessary for shipment.

Note: FedEx does not deliver on Saturdays, Friday orders (before 12pm) with Overnight Shipping will deliver the following Monday.

Our packing peanuts are environmentally safe and totally biodegradable. These starch-based packing peanuts may be discarded, composted in the garden, or simply washed down the drain. Go ahead, place the peanuts in water. Notice how quickly and completely they dissolve. These FULLY biodegradable peanuts are part of Flora’s effort to protect the environment.

If you are not entirely satisfied with your purchase, we’re here to help. See our full return policy.

We do. Once you have received a RAN (return authorization number) from customer service, a shipping label will be issued to your email for you to print at home and ship the product back to us.