Frequently Asked Questions

Shipping

How are refrigerated products shipped?

Probiotics going to a destination with a temperature of 70 degrees F or higher will be shipped with ice packs. If the order has a quantity of 12 or more probiotics, it will be shipped in cooler(s) with ice. Oils do not ship with coolers or ice packs. Stability studies show no loss in quality or potency for five days delivery time under these conditions and deliveries are typically fulfilled in well under this period. Cooler products should be refrigerated upon delivery.

Do you ship to Alaska and Hawaii? Do these states also receive free shipping over $100?

Yes to both.

Do you ship to P.O. Boxes?

Since we use FedEx delivery, we are unable to ship to P.O. boxes as their service does not allow for P.O. box delivery. A physical address is necessary for shipment.

Is there a cut-off time for orders to get overnight or two-day shipping?

Yes, orders must be placed before 12pm to be processed and shipped for next day or two-day delivery. Orders ship via FedEx, and selected method is utilized for shipping once the order has processed. Processing occurs M-F 7am-3pm.

Ex. Orders placed on Friday at 4pm with overnight shipping will not be processed until Monday for expected delivery Tuesday.

Note: FedEx does not deliver on Saturdays, Friday orders (before 12pm) with Overnight Shipping will deliver the following Monday.

What are your packing peanuts made of?

Our packing peanuts are environmentally safe and totally biodegradable. These starch-based packing peanuts may be discarded, composted in the garden, or simply washed down the drain. Go ahead, place the peanuts in water. Notice how quickly and completely they dissolve. These FULLY biodegradable peanuts are part of Flora’s effort to protect the environment.

Subscriptions

How do I change/cancel my subscription?

Log into your account, go to “My Account” and select “Subscriptions” from the left-hand menu. From there you will see your active subscriptions and can select to cancel, suspend, and change the size or quantity of the product(s) in your subscription. You can also update your address or payment method for the subscription from here.

Can I suspend my subscription?

Yes, you can suspend your subscription at any time and start it back up when you’re ready without having to cancel it entirely.

Can I change the size or quantity of the product(s) in my subscription without having to start a new one?

Absolutely! From your “My Account” page, select “Subscriptions” from the left-hand menu and select “View” next to your active subscription. Below the product, click the “Change Size or Quantity” button. You’ll be directed to the product page to select the new size and quantity. Click “Sign Up” and then “View Cart.” There, you’ll see your updated subscription product with your new monthly total and “Upgrade” or “Downgrade” in parentheses. Finish checkout and your subscription will be updated.

Can I add additional products to my subscription?

Yes, just be sure you’re logged in to your account and select the product size and quantity you’d like to add to your subscription. Once you select the monthly purchase option, a checkbox to “Add to Existing Subscription” will be present. Select this and continue with the checkout process.

Returns

What is your return policy?

If you are not entirely satisfied with your purchase, we’re here to help. See our full return policy.

Do you pay for return shipping?

We do. Once you have received a RAN (return authorization number) from customer service, a shipping label will be issued to your email for you to print at home and ship the product back to us.

Still have questions?

Email customerservice.ecom@florahealth.com for all other order related inquiries. For product specific questions email info@florahealth.com.