Job Description:
As the Bilingual Product Information Assistant you will provide product informational support to Flora’s customers and employees, with attention to French speaking inquiries and assist in research and product development projects.
Responsibilities include:
· Respond to all inquiries about Flora products (French and English)
· Educate consumers about Flora Products
· Educate Flora customer service representatives, sales staff, retailers and general consumers about Flora Products
· Ensure that product information is kept current and documents are updated as required
· Research health areas and inform management of trends
· Assist with development of Product Information Manual
· Consult re: herbal information for labels, ads, promotions
Required Skills & Qualifications:
· Master Herbalist or Herbologist
· 1-3 years of related working experience
· Fluent in French and English
· Strong knowledge of the natural health products industry
· Excellent communication skills with a well developed professional phone manner
· Strong organizational skills including effective prioritization and follow-up
· Demonstrated ability to work independently as well as part of a team
· Strong proficiency with Excel, Word, Windows and Internet Explorer
· Demonstrated ability to multi-task effectively
· Ability to deal with confidential information with a high degree of diplomacy
Compensation: $38,000 - $40,000 to start (depending on experience) + comprehensive benefits package.
Hours of Work: Monday to Friday from 7:30 a.m. - 3:30 p.m.
Flora’s comprehensive benefits package includes, extended health and dental, life insurance, long term disability, vision care and paramedical services.
Qualified applicants please forward resumes to tfallis@florahealth.com or by fax to 604-436-6060